• You can claim a refund for any unused money after the festival, online and free of charge, by scanning the QR code on your wristband or by entering the alphanumeric code on your wristband at this link.
   
• To claim your refund you’ll need your festival wristband and a contact email address. 
   
• We do not charge any transaction costs for refunds. Your own bank may charge fees in some cases.
   
• The refund period will be open from 13:00 on Tuesday 18th June until 23:59 on Sunday 30th June (all times CEST). We will not process any refund requests received outside this period. Refund requests will only be accepted online and via the form you’ll find at the above link.
   
• Your refund will be processed within 10 days* of us receiving your request, provided you have entered the required details. 
   

*dependent on reception of correct information, the location of your bank or other issues with your bank

• SonarCashless is 100% free of charge: we do not charge any fees for top ups, transactions or refunds. 
   
• It works using a plastic chip on your festival wristband, which you’ll collect when you check in at Sónar 2024.  
   
• DO NOT THROW YOUR WRISTBAND AWAY AFTER THE FESTIVAL, you’ll need it to claim a refund for any unused money. 
   

• On your smartphone, by scanning the QR code on your wristband or via the SonarApp (card and preset amounts only)  
   
• At SonarCashless points (card or cash, in multiples of 5€) 
   
• At self-service ‘totems’ (card and preset amounts only) 
   

• Pay for any of your purchases at Sónar by Day and Sónar by Night by showing your festival wristband.  
   
• You can check your balance at any time simply by scanning the QR code on your wristband. You can also check your balance at any SonarCashless point or self-service ‘totem’. 
   

• Look after your wristband, Sónar will not be held responsible for its loss. It contains both your money and your ticket(s), and you will not be able to enter the festival without it.  
   
• DO NOT THROW AWAY YOUR WRISTBAND AFTER THE FESTIVAL. You’ll need it to reclaim a refund for any unused money. Without the alphanumeric code on it we won’t be able to process your refund. 
   
• Your wristband is personal and non-transferrable. Sónar reserves the right to refuse admission should the wristband appear to have been cut, torn or otherwise tampered with. 
   
• You can’t transfer money from one wristband to another, nor combine the balance from more than one wristband to make purchases. 
   
• SonarCashless is the only way to pay at Sónar 2024, with the exception of the lockers at Sónar by Day and Sónar by Night which only accept credit or debit cards. 
   
• The use of SonarCashless constitutes acceptance of  the General Conditions of Sale and Access to Sónar.